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"id": 4,
"slug": "legal-aspects-of-a-cancelled-flight-what-can-you-d",
"title": "Legal Aspects of a Cancelled Flight - What Can You Do and What Are You Not Entitled to?",
"content": "<p class=\"content\"><strong>A delayed flight - information</strong></p>\r\n<p class=\"content\">If your flight is delayed, you should be immediately informed about this fact. Especially in a situation where the delay is reaching more than 60 minutes. If the following waiting period is prolonged, you have to be informed about it each time. It is important to know that in the case of a two hour-long delay the carrier should offer you appropriate nourishment. However, sometimes in the end you will see an information about the cancellation of the flight on the board.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>A cancelled flight and the position of the passengers</strong></p>\r\n<p class=\"content\">A cancelled flight is always a problem. No matter when and where the information will reach you. For the passengers, the situation is the more difficult the farther from home they are. In such an event, the carrier is obliged by certain standards.</p>\r\n<p class=\"content\">When a flight is prolonged by more than 6 hours<br />In this case you can apply for a compensation for the delayed flight and a return flight to the airport you started your journey from.</p>\r\n<p class=\"content\">When take-off is planned for another day<br />In a situation like this one, the carrier has to provide the passenger with accommodation for the night in a hotel and transportation to and from the hotel.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Obligations of the carrier in the case of a cancelled flight</strong></p>\r\n<p class=\"content\">When it turns out that a flight has been cancelled, the reason for that fact is important. In most cases the carrier is obliged to inform the passengers about the next flights to the target airport and has to provide them with assistance adequate to the amount of waiting time before the alternate flight. The passengers have a right to get their money back and to a free return to the airport where their journey has started. It has to be arranged for the first possible flight.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Compensation for a cancelled flight</strong></p>\r\n<p class=\"content\">If it is found that a flight has been cancelled even though the carried could have avoided that situation, the passenger may be entitled to a compensation from the airline. The amount of the compensation is determined by international law:</p>\r\n<p class=\"content\">In the case of flights under 1500 km, we are entitled to the standard 250 euro;<br />In the case of flights between counties of the European Union over 1500 km or beyond the EU territory over 1500 km but under 3500 km, we are entitled to a compensation of 400 euro;<br />In the case of other flights, the amount of compensation has been set at 600 euro.<br />It is good to remember that compensation is determined in a standard way and it does not have to be the final amount. That is why it is worthwhile to seek solutions that exactly mirror our own situation, since a compensation may cover not only our losses but also gains coming from the flight that has not been completed.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>When are you not entitled to a compensation?</strong></p>\r\n<p class=\"content\">Nevertheless, you will not always be entitled to a compensation for a cancelled flight. It is a good idea to remember that you can get your money back only when the carrier has not informed you about the cancellation beforehand. If you receive such information two weeks before the day of the flight, you cannot count on any compensation. The situation is different if the carrier informs you about the cancellation a week before it is scheduled. If they offer you a connection beginning no earlier than 2 hours before and no later than 4 hours after, you are not entitled to a compensation.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Situations exempt from compensation</strong></p>\r\n<p class=\"content\">Of course, we should remember that some events are not covered by the right to compensation. Such an event is, for example, a volcanic eruption which paralyses air traffic in a large area. In the case of chance occurrences, usually connected to the weather, delays and cancellations of flights are normal and they are exempted from rules concerning the appellate procedure.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\">In a grand majority of cases, a cancellation of a flight means that we can count on a compensation. Even though the legal provisions regulate its amount, this fact does not eliminate the possibility of pursuing claims further and getting a much higher compensation from the airline. So it pays to know your rights and benefit from the help of experts in order to recover what you have lost because of the delay.</p>",
"lead": "An interrupted flight, a plane delayed for undetermined reasons, a failure on the airport plate, or a simple delay ... There are many reasons for a flight being postponed. The important thing is to know what you can expect and how you should react to problems associated with a cancelled flight.",
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"date": "18.03.2019",
"author": ""
},
{
"id": 3,
"slug": "article-2",
"title": "Nie zdążyłem na samolot z powodu opóźnienia autobusu. Co robić?",
"content": "<p class=\"content\">Co się dzieje, gdy pasażer nie stawia się na lot?<br />W normalnych warunkach, niestawienie się na lot powoduje przepadek biletu. Konsekwencją takiego zdarzenia jest oczywisty brak możliwości dochodzenia odszkodowania. W momencie, w którym lot rejsowy odbywa się zgodnie z planem, a konsument nie pojawia się w samolocie lub gdy odmówiono mu wejścia na pokład, mimo że samolot jest jeszcze na pasie, lecz bramki zostały już zamknięte, linia lotnicza może odmówić jakichkolwiek praw roszczeniowych. Przewoźnik wychodzi tu bowiem z założenia, że wina leży jednoznacznie po stronie pasażera. Czy aby na pewno?</p>\r\n<p class=\"content\">Powód ma znaczenie?<br />Jednak czasami zdarza się, że przyczyna spóźnienia i niestawienia się w odpowiednim czasie na lotnisku nie leży po stronie pasażera. Dobrym przykładem jest historia pana Jana (imię zmienione), który kilka tygodni temu wybierał się lotem jednego z tanich przewoźników do fińskiego Turku. Jako że nie mieszka on w miejscu, w którym znajduje się lotnisko, musiał założyć dojazd na lotnisko odpowiednim środkiem transportu.</p>\r\n<p class=\"content\">Pociąg, który został do lotniska doprowadzony linią bezpośrednią, nie zatrzymuje się w miejscowości zamieszkania pana Jana, więc jedynym wyjściem pozostał autobus. Kilka firm oferuje dojazd busami na lotnisko, co w założeniu ma być wygodne i przyjemne. Czas przyjazdu wypadał na 2 godziny i 15 minut przed rozpoczęciem obsługiwania pasażerów wspomnianego lotu. Niestety, po drodze bus miał awarię, w wyniku której podróż wydłużyła się o kilka godzin. W efekcie na lotnisko pan Jan dotarł już po zamknięciu gate’u.</p>\r\n<p class=\"content\">Zgodnie z prawem linia lotnicza odmówiła wypłacenia odszkodowania za lot. Jednak spóźnienie wynikło z niedopatrzenia przewoźnika autobusowego, a więc jest niezależne od pasażera. Czy w takim wypadku pan Jan miał prawo domagać się odszkodowania od przedsiębiorstwa autobusowego, także z tytułu szkód poniesionych przez niestawienie się na lot?</p>\r\n<p class=\"content\">I co teraz?<br />Jak najbardziej. Zakres odszkodowania jest zależny od indywidualnych uwarunkowań oraz rzeczywistej szkody, jaką pasażer mógł ponieść. Działanie ze strony linii lotniczej mówi jasno – jeśli pasażer nie odbędzie lotu nie z winy przewoźnika lotniczego, odszkodowanie mu się nie należy. Dlatego swoje kroki należy niezwłocznie skierować do przewoźnika, który był realnym sprawcą opóźnienia.</p>\r\n<p class=\"content\">Działaj od razu!<br />Wezwanie do zapłaty powinno być skierowane do przewoźnika autobusowego jak najszybciej. Jeśli wiemy, że tak się zdarzyło, musimy działać od razu. W tym wypadku mamy dwie drogi postępowania.</p>\r\n<p class=\"content\">1. Wystąpienie o odszkodowanie za opóźnienie</p>\r\n<p class=\"content\">Odszkodowanie za opóźnienie autobusu, busa czy innego środka transportu kołowego należy się z urzędu. Zgodnie z rozporządzeniem Parlamentu Europejskiego i Rady UE z dnia 16 lutego 2011 r. dotyczącego praw pasażerów w transporcie autobusowym i autokarowym jest ono uzależnione od czasu, jaki minął od godziny docelowego przybycia do przybycia faktycznego. W tym wypadku przewoźnik zwykle wypłaca pieniądze bez odmowy. Nie jest to jednak odszkodowanie za spóźnienie się na samolot.</p>\r\n<p class=\"content\">2. Wystąpienie z pozwem o rekompensatę szkód wyrządzonych przez spóźnienie</p>\r\n<p class=\"content\">Aby takowe uzyskać, należy – na podstawie artykułu 361, paragraf 2 kodeksu cywilnego – zwrócić się z pozwem sądowym o wypłatę odszkodowania i zadośćuczynienie szkody wyrządzonej przez powstałe opóźnienie. Dotyczy to strat, jakie poniósł klient oraz korzyści, które mógłby osiągnąć. Warto nadmienić, że przewoźnik nie może powoływać się na brak winy umyślnej powstałego opóźnienia, co potwierdza wyrok Trybunału Konstytucyjnego z dn. 2 grudnia 2008 r. (sygnatura: K 37/07).</p>\r\n<p class=\"content\">Warto pamiętać, że prawnie pasażer może uzyskać wsparcie, nawet wówczas, gdy to nie linia lotnicza jest odpowiedzialna za opóźnienie oraz spóźnienie się na samolot. Dzięki odpowiedniemu wsparciu może on odzyskać stracone pieniądze i domagać się wypłaty zadośćuczynienia tytułem korzyści, których został pozbawiony.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><img class=\"photo\" src=\"https://blog.delayfix.com/media/photo-1464037866556-6812c9d1c72e.jpeg\" alt=\"Nie zdążyłem na samolot z powodu opóźnienia autobusu. Co robić?\" /></p>\r\n<p class=\"content photo-description\">Photo by <a href=\"https://unsplash.com/photos/pGcqw1ARGyg?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText\">Ashim D’Silva</a> on <a href=\"https://unsplash.com/search/photos/airport?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText\">Unsplash</a></p>",
"lead": "Pasażerowie często korzystają z pociągu lub autobusu, jako środka transportu dowożącego ich na lotnisko. Wiąże się to z zagrożeniem spóźnienia na lot, w wyniku opóźnienia kursu pociągu czy autobusu. Z pewnością warto poznać możliwe rozwiązania oraz dowiedzieć się, jak reagować w podobnych sytuacjach.",
"image": {
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"date": "17.03.2019",
"author": ""
},
{
"id": 2,
"slug": "we-have-a-new-website-see-our-new-look",
"title": "We Have a New Website! See Our New Look",
"content": "<p class=\"content\"><strong>Why no longer OpóźnionySamolot.pl?</strong></p>\r\n<p class=\"content\">We want to fly to new heights and in order to do that we needed a refreshed layout. But what it means is not only an aesthetic change but also an even bigger effectiveness of operations and even more work we can do for you. We are a member of the company Passenger Rights and we believe that it is our passengers who are the most important. Because of that, we had to change so that we could offer you something new and better. We hope you will be satisfied with our work.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>What is new?</strong></p>\r\n<p class=\"content\">The entirety of the website is based on a new engine, thanks to which it will work even better. Air travel compensations are still the focus of our work and we are doing everything so that you can win your cases and recover money that should be yours. The new version includes not only the new and refreshed website but also a more efficient way of communicating, a greater transparency of operations, and greater possibilities. We want to help you get your 600+ back! That is why we have launched something new, to be even better at fighting for compensations from airlines.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>We still work the same</strong></p>\r\n<p class=\"content\">But the way we work is not changed! You spare just a moment to check if your case qualifies for a fight for compensation. Fill out the form, attach all the necessary documents, and send it to us online. We do all the rest for you! We analyse your case, call on the airline to make the payment, and, if a need arises, file a motion in court. The third step is now only to get your compensation and your additional funds for future flights or to be used as you see fit.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><strong>Use the new possibilities</strong></p>\r\n<p class=\"content\">Learn what rights you have. The Passenger Rights Foundation takes care to make sure that every passenger knows what they can expect from a carrier. Remember that even in an event of a one hour delay you should receive an appropriate information. Every next delay or cancellation puts additional responsibilities on the airline: issuing food vouchers, compensation for the flight or switch to another flight. You have your rights and with us you can fight for them. Visit our new website - https://delayfix.com/pl/ - and see that you are not left to your own devices. Remember to always keep track of our news and not to hesitate to consult us. We are here to help you.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Easier communication</strong></p>\r\n<p class=\"content\">Thanks to opening our new website, we can more easily assist you in your fight for compensation. We have simplified our contact form and, what is more, now you can also call us. All so that you can get your compensation for a delayed flight much faster and much more easily. In each of the tabs you will find a different aspect of our work. Check out the terms and the price list and see how much you can gain and what you can count on. In the \"Foundation\" tab you will learn more about your rights and the work of Passenger Rights. In the FAQ, you will see the most frequently asked questions that can prove useful to you. Our new website means a transparency of operations and an ease of finding information.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Who are we?</strong></p>\r\n<p class=\"content\">On our new website, you will find data from the best specialists in air law, international law, and domestic law, which means that you can be sure that any information you get from us will be binding. We do our best to perfect our staff and the new website helps us present them to you. Put your trust in us, just like thousands of people who have been with us for four years. Remember that you are entitled to indemnity or compensation which we are assisting with.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\">Do not hesitate before asserting your own rights. A cancellation of your flight is not just your problem. Knowing the industry, we want to get to anyone who needs help. We like to fly ourselves and we know how important it is to have a quiet flight and to reach the destination safely. That is why we are here - with our new look - especially for you!</p>",
"lead": "Hundreds of hours devoted to discussing the possibilities, thousands of minutes of work on the details, hectolitres of coffee drunk during the works, and many a disagreement over the final effect. This is how we could summarise the battle we have fought to bring this change to you - show you our new layout and our new look. Finally, it is here! We are proud to present you with our new website.",
"image": {
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"date": "15.03.2019",
"author": ""
},
{
"id": 1,
"slug": "airport-charges-checked-baggage-change-of-name-wha",
"title": "Airport Charges, Checked Baggage, Change of Name ... What Do We Pay for When Flying?",
"content": "<p class=\"content\"><strong>So that you will not want to change the information...</strong></p>\r\n<p class=\"content\">Many airlines make it possible to change personal information on your ticket within 24 hours after the purchase. But not all of them do it and the time limit of one day is not very favourable either. That is why it is a good idea to be careful when it comes to those kinds of charges, since often a change of information after this date entails an added cost of even several hundreds of euros. Of course, they go into the airline's till.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><strong>Plane seat</strong></p>\r\n<p class=\"content\">While buying a ticket, many people have the impression that the seat is being assigned automatically. It is so for a reason. If you want to get a specific seat, you cannot wait for the check-in. You can make it happen faster by paying a special charge. If you do not do that, you have to wait for the computer to assign you a seat automatically.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><strong>Priority when boarding the plane</strong></p>\r\n<p class=\"content\">Another way of making money by airlines is the introduction of the so-called priority boarding. By paying for this sort of service, you have the right to get on the plane first. Thanks to that, you do not have to wait in line and worry about crowds while making yourself comfortable in your seat. Comfort? Only a relative one, since you still have to wait for the last passenger to board the plane.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><strong>Old-fashioned boarding pass</strong></p>\r\n<p class=\"content\">If you do not prepare your boarding pass beforehand, that is print it out at home, many airlines will have a little surprise for you ... The prices for printing out a boarding pass at the airport are exorbitant and often several times higher than the price of the ticket itself. Add to that the lines you have to wait in to be able to do it, and it becomes clear that it does not pay to be old-fashioned.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Are you travelling with a baggage?</strong></p>\r\n<p class=\"content\">The reason for baggage allowances is clear - an even distribution and not too big a weight of the pieces of baggage will allow the plane to reach a proper balance and have a stable and safe flight. But the huge amounts one has to pay for exceeding this limit by one kilogram are daunting. It should not be surprising to see people put on three jumpers then. For example, for every kilogram of excess luggage in a popular airline referred to as a \"cheap carrier\" we will pay as much as 50 złotys. For checked baggage we have to pay extra. In the end, if you do not want to pay too much for luggage, you should take an economical approach to you clothing.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Transaction fee</strong></p>\r\n<p class=\"content\">One of the charges that are least favourable for the passenger is the transaction fee, that is a fee charged for all kinds of additional services, such as: informing the passenger about every delay, responsibility for a proper issuing of a ticket, or the possibility of applying for compensation. If it is not included in the price of the ticket, we may have a big problem when the carrier encounters difficulties. But a price of a ticket with this fee already included is often several times higher.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\"><br /><strong>Here comes the change</strong></p>\r\n<p class=\"content\">The beginning of the 21st century changed the aviation industry beyond recognition. It was in 2000 that airlines began to limit the services included in the price of a flight ticket. This is how free snacks disappeared, blankets, pillows, or headphones started to be available only after paying extra, and there appeared an additional charge for checked baggage. With time, airlines introduced more conveniences. Today, if we want someone to take care of our underage child who is alone on the plane, we have to pay several times more than the price of a standard ticket. After all, luxury has to have its price.</p>\r\n<p class=\"content\"> </p>\r\n<p class=\"content\">When travelling on a plane, let us remember that within the ticket price airlines give us the minimum of decency. If you do not want to pay extra, check if the transaction fee is included in the price of the ticket. A prudent booking of a ticket will make for a successful journey and you will know what you can and cannot do. Then, you will be free to enjoy travelling in the clouds.</p>",
"lead": "For quite a long time, passengers of various airlines have been wondering what aspects of flying they are not yet made to pay for. We pay for the ticket - that is obvious, but the so-called airport charges and additional bonuses we can purchase today, in the past used to be included in the price.",
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